2 posts tagged “netflix”

Though I usually don't base my decisions on the actions of a few, this is pretty typical of a Cockbuster Blockbuster store manager, at least any that I have met. A customer in Astoria was allegedly forced to pay $10 and sign-up for Blockbuster Total Access, ahem, Netflix clone, to be granted a Blockbuster membership. The customer then called Blockbuster corporate to get the facts:

"The woman I spoke to said that Blockbuster's corporate policy is that you should be able to sign up for just a membership, with no fee and no requirement to sign up for Blockbuster Online. She said that franchise stores have the choice to set their own policies, but that all corporate-owned stores should be following that rule. She also confirmed that my local store is corporate-owned, not a franchise, and should therefore be following the rules.

Blockbuster forces BBO sign-up

I then called my local store and spoke to the manager there. He confirmed that his store's policy is to require Blockbuster Online signup. I told him that Blockbuster corporate policy was not to require Blockbuster Online signup, and he didn't care. He said that "all the stores are doing it". I reiterated that his policy was in violation of Blockbuster's policy, and he refused to change his tune. Eventually I hung up in frustration."